September 19, 2011 by Sylvia ? ?
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Professionalism and work ethics are ?old school? values that no longer apply to our diverse, knowledge-based economy. True or false?
- Do the people you hire represent you and your organization well to your clients?
- Are customer service and increased sales mutually exclusive?
- Do your managers and supervisors communicate with and inspire their people to minimize employee turnover?
- As Baby Boomers exit your workforce, do they transfer knowledge of appropriate business etiquette to incoming generations?
- Are you frustrated with missing promotions or being excluded from decision-making opportunities?
- Is your recent graduate smart and active in different groups, yet unable to successfully interview for their first ?real job??
Your answers to one or more of these should prove the first statement as ?false?.
Professionalism, positive work ethics, employability skills, and key workplace competencies are relevant today. Our economy?s transition from manufacturing and farm-based to technology and knowledge-based requires interpersonal, learning, and decision-making skills seldom taught in our test-obsessed educational system. Knowledge-based businesses, institutions, professionals, entrepreneurs, and students play significant roles in environments that value thinking, communication, leadership, teamwork, continual self-improvement, positive attitudes, and ethics. We must leave no one unprepared to deal with this knowledge-based work environment.
Require those who represent you to represent you well through their attire, communication skills, attitudes, and ethics. Correlate customer service skills such as follow-through, persistence, commitment, and initiative to increased sales. Help managers and supervisors motivate and retain employees by improving leadership skills such as coaching, listening, recognizing, and taking risks. Document standards and provide opportunities for younger professionals to learn expected business etiquette. Seek honest feedback for yourself and make changes you feel you must to succeed in the ways you define success. Model and locate resources to teach new graduates how to interview properly and to follow-up with courtesy and respect.
Professionalism and work ethics are ?new school? success values that apply directly to our multicultural, global society. Leave no person unprepared?for success.
BONUS: WWSPD? Get Springboard Training's *F.R.E.E.* report on success practices and get tagged for success.
Filed under Career_Professional Success, Leadership_Management, Professionalism ?
Source: http://blog.springboardtraining.com/?p=673
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